Frequently asked Question

Do you have a Facebook support group?

Yes, you can find the group at:

Where are you located? Can I come visit the store?

We are a stockist in Antwerp, Belgium. We do not have a brick and mortar store.

How do I access my patterns?

You can access your patterns by logging in to your account.

What if I don’t have an account?

When checking out your purchase, an account is generated automatically for you. Due to too many spam request, it’s no longer possible – nor needed – to create an account before shopping with us.

I think I have an account but when I try to log in, it doesn’t recognize my email address.

1. You are trying the wrong email address. Very often you are attempting to log in with a different email address than the one you used to purchase your patterns. Look for a receipt in your email accounts to figure out which one you used when purchasing your patterns.

I click on the order number but don’t see where to download my files.

When looking at the list of your orders, do not click on the order number to download your files. You must click on the link to the right that says “Downloads”.

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