We are a small business operating from Mortsel, Belgium

Fast, worldwide shipping on all orders

Common queries answered

Frequently asked Questions

We are a stockist in Mortsel, Belgium and are open by appointment only.
Send an email to [email protected] to make an appointment.

The address of our store is: Roderveldlaan 100/1 – 2640 Mortsel

Email me at [email protected], and I’ll gladly help and respond. Remember that I live in Belgium and probably in another time zone as you are.

You can find all your previous order in your account page: https://serialbagmakers.com/my-account/orders/

You can access your patterns by logging in to your account.
https://serialbagmakers.com/account/downloads/

When looking at the list of your orders, do not click on the order number to download your files. You must click on the link to the right that says “Downloads”.

We ship worldwide with DHL express.

For the EU, we prefer to use bpost, and depending on your country, we added Mondial Relay to the mix.

Yes, We always ship everything on the same day. When you ordered multiple bigg items, it’s possible you will receive 2 of more boxes. We handed them to the courrier at the same time. It to our knowledge that sometimes the boxes do not catch the same plane and for that reason it’s possible you receive your items on different days.

At this point there is no possibility to move your complete wishlist to the cart. Did you choose already a colour and size, then you see ‘add to cart’ on that line.
Did you not yet choose a finish, then you’ll see ‘select options’. After choosing the finish and/or size, you can click on ‘add to cart’

Yes, we have a discount program for our loyal customers.

As of 2023, we have a special tiered discount program built on the amount of money you spent in my shop last year.
The discount is valid for all things hardware and zippers.

With each order, we recheck how much you spent last year and then determine what discount you will receive next time.

Customers with the role ‘Pearl’ (you have spent €75 in the last year): 3% discount
Customers with the role ‘Diamond’ (you have spent €350 in the last year): 5% discount
Customers with the role ‘Emerald’ (you have spent €750 in the last year): 8% discount
Customers with the role ‘Saphire’ (you have spent €1500 in the last year): 10% discount
Customers with the role ‘Ruby’ (you have spent €3000 in the last year): 12% discount

In case you are a store and would like to resell our goods, you can contact us.

For Sweden, Ireland and the USA, we have an exclusive deal with madebylullan.se, littlesewingtree.com and mercysbags.com